Refund Policy

Last Updated / Effective: October 23, 2025

We want you to love your purchase. If something isn’t right, we’re here to help.

1. Return Window

Eligible items can be returned within 14 days of delivery (the date shown by the carrier) for a refund or exchange.

2. Eligibility

To be eligible, items must be unused, unworn, unwashed, in original condition, with all tags and hygiene seals attached, and in original packaging.

Non‑returnable items (except where defective): final‑sale items, gift cards, and personalized/altered items. For hygiene reasons, certain categories (e.g., intimates, swimwear) may be returnable only if hygiene seals are unbroken.

3. Start a Return

Email returns@sarahlavalle.com with your order number and reason for return to receive an RMA and instructions. Unauthorized returns may be refused.

4. Return Shipping

Unless the return is due to our error or a defective item, return shipping costs are the customer’s responsibility. For your protection, use a trackable service and keep the receipt.

5. Inspection & Approval

Returned items are inspected upon receipt. If approved, we’ll process the refund to the original method of payment. If items are not in original condition, we may decline the return or issue a partial refund at our discretion.

6. Refund Timing

Please allow 5–10 business days after approval for refunds to appear, depending on your bank or card issuer.

7. Exchanges

For fastest service, place a new order for the replacement item and return the original for a refund. Where inventory allows, we can also process a direct exchange.

8. Damaged, Defective, or Incorrect Items

Contact support@sarahlavalle.com within 7 days of delivery with photos; we will arrange a replacement, exchange, or refund at no additional cost.

9. Cancellations & Order Changes

We begin processing quickly; orders can sometimes be canceled within 1 hour of placement. Email support@sarahlavalle.com immediately—cancellation is not guaranteed once processing has begun.

10. Refund Exceptions

Original shipping fees are non‑refundable unless the return is due to our error. We are not responsible for items lost in transit when returning to us.

11. Where to Send Returns

After you receive your RMA, return items to:

Sarah LaValle LLC — Returns
4 Evans Circle, Poquoson, Virginia 23662

Do not send items back without an RMA.

12. Contact

Questions about returns or refunds? returns@sarahlavalle.com or support@sarahlavalle.com.